Privacy Policy

Jason's Property Care ("we," "us," "our," or "the Company") is a professional property maintenance and cleaning services company operating from 28 Roytec Rd. Unit #201, Woodbridge, Ontario, L4L 8E4, Canada.

We operate the website jasonspropertycare.ca (the "Site") and offer a range of property services including cleaning, landscaping, snow removal, handyman services, and more.

This Privacy Policy applies to all personal information collected by Jason's Property Care through our website, phone calls, email correspondence, and in-person service interactions.

We collect personal information that you voluntarily provide to us when you request a quote, contact us, or engage our services. This may include:

• Identity Information: First name, last name, company name
• Contact Information: Email address, phone number, mailing address, property address
• Service Information: Type of service requested, property type, size, and special requirements
• Communications: Any messages, feedback, or correspondence you send us
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our website (collected automatically through standard web server logs and analytics)

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide you with quotes and proposals
• To deliver the services you have contracted us to perform
• To process scheduling, invoicing, and service agreements
• To communicate important service updates or schedule changes
• To improve our website, services, and customer experience
• To comply with our legal and regulatory obligations under Canadian law
• To send occasional marketing communications (only with your explicit consent, and you may unsubscribe at any time)

We process your information based on one or more of the following legal grounds: your consent, the performance of a contract, our legitimate business interests, or compliance with a legal obligation.

Jason's Property Care does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., email hosting, scheduling software, accounting software). These providers are contractually bound to handle your data securely and only as instructed by us.
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information as necessary to comply with applicable regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Protection of Rights: To protect the safety, rights, or property of Jason's Property Care, our clients, or others where we believe disclosure is necessary.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. These include:

• Essential Cookies: Required for the website to function properly (e.g., form security tokens)
• Analytics Cookies: Help us understand visitor behaviour and improve our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most modern browsers allow you to refuse, delete, or manage cookies through their privacy or settings menus.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Quote and enquiry records: Up to 2 years from the date of last contact
• Active client records: For the duration of the service relationship and up to 7 years thereafter for accounting and legal purposes
• Marketing consent records: Until you withdraw consent or request deletion
• Website analytics data: Retained in aggregated, anonymised form indefinitely

When personal information is no longer required, we securely destroy or anonymise it in accordance with our data disposal procedures.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct any inaccurate or incomplete information
• Right to Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Right to Deletion: Request deletion of your personal information, subject to legal retention obligations
• Right to Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca

To exercise any of these rights, please contact our Privacy Officer using the contact details provided at the bottom of this policy. We will respond to all verified requests within 30 days.

We take the security of your personal information seriously and implement appropriate administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• SSL/TLS encryption for all data transmitted via our website
• Password-protected and access-restricted internal systems
• Regular security reviews and staff training on data privacy
• Restricted access to personal information on a need-to-know basis

Our website may contain links to third-party websites, including but not limited to Google Maps, social media platforms, and industry directories. These sites operate independently and have their own privacy policies.

Jason's Property Care is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any website you visit via a link on our site.

Our website and services are directed to adults and businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

• Company: Jason's Property Care
• Address: 28 Roytec Rd. Unit #201, Woodbridge, Ontario L4L 8E4
• Email: info@jasonspropertycare.ca
• Phone: (647) 637-1116